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"Could I just take a few moments to thank you sincerely for the speed and efficiency of this entire transaction. I must say I have been particularly impressed with the polite and most reassuringly sympathetic manner of the Client Care Executive"
Mr R, Birmingham
Central Trust Customer Charter
Central Trust is committed to providing you with a comprehensive and competitive range of finance and related products.
We work in a way that makes the process of arranging finance simple and easy to understand. We do this in a responsible manner through people who are well trained and act in accordance with the highest standards of honesty and integrity.
We work in a highly regulated environment and aim to be at the forefront of achievement in terms of adopting best practice so as to achieve our aspirations of being world class in everything that we do.
In this way, we hope to earn your trust and confidence and be recognised as the most respected and trusted independent financial services company in the UK.
We will always:
Keep things simple
- Communicate clearly and explain things in plain English
- Help ensure you understand our products and services
Keep things easy
- Provide you with a dedicated, well trained professional advisor
- Contact you at a time to suit you and provide you with regular updates
Keep things personal
- Treat you as an individual
- Select and recommend the most appropriate products for your personal needs
Keep things open
- Listen to your views
- Answer any questions honestly and deal with any problems quickly and fairly
Keep things professional
- Treat you fairly with courtesy and respect
- Observe the highest standards of integrity and professional standards
Andrew Turner
Managing Director
